Privacy Policy:

TherapMe | therapme.com
Last Updated: June 2025

Introduction

TherapMe ("we", "us", or "our") is a mental health platform connecting individuals with licensed therapists across Jordan and the MENA region. We are committed to protecting your privacy and handling your personal and health-related information with the highest standards of care, confidentiality, and security.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access our website, therapme.net, create an account, book therapy sessions, or otherwise use our services.

By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Account and Contact Information
When you create an account, book a session, or communicate with us, we may collect:
• Full name
• Email address
• Phone number
• Date of birth (to verify eligibility)
• Country and region of residence


1.2 Health and Session Information
To provide appropriate mental health services and match you with a suitable therapist, we may collect:

• Reasons for seeking therapy
• Mental health goals and concerns
• Intake forms and questionnaires
• Session notes and progress records maintained by your therapist

This information is considered sensitive personal information and is treated with strict confidentiality. We do not sell, rent, or use this information for advertising purposes.

1.3 Payment Information
Payments are processed securely through authorised third-party payment providers. TherapMe does not store credit card numbers, debit card information, or other payment credentials on its servers. All payment transactions are encrypted and handled in accordance with applicable payment security standards.

1.4 Technical and Device Information
When you visit our website, we may automatically collect:

• IP address
• General geographic location
• Browser type and version
• Device type and operating system
• Website pages viewed
• Time spent on pages
• Referring websites and URLs
• Website interaction data

This information is collected through cookies and similar technologies to maintain functionality, improve performance, and enhance user experience.

2. How We Use Your Information
We use the information we collect to:

• Create and manage user accounts
• Match clients with licensed therapists
• Schedule, manage, and deliver therapy services
• Process payments and issue receipts
• Send appointment reminders and service-related notifications
• Provide customer support
• Improve our website, services, and user experience
• Monitor platform performance and security
• Detect, investigate, and prevent fraud or misuse
• Comply with legal, regulatory, and professional obligations

We will only send marketing communications where you have provided consent or where otherwise permitted by law. You may opt out of marketing communications at any time.

3. Confidentiality of Therapy Services
Therapy sessions and related health information are confidential and are shared only between you and your assigned therapist. We will not disclose session information except:

• With your consent;
• Where necessary to provide requested services;
• Where disclosure is required by law;
• Where there is a credible risk of serious harm to yourself or others;
• Pursuant to a lawful court order or governmental request.

Where legally permitted, we will notify you before such disclosure occurs.

4. Sharing Your Information
We do not sell your personal information.
We may share information with:

• Licensed therapists providing services through the platform;
• Payment processing providers;
• Cloud hosting and technology service providers;
• Video conferencing and communication service providers;
• Analytics and website performance providers;
• Legal, regulatory, or governmental authorities where required by law.

All third-party service providers are required to protect your information and may only use it for authorised business purposes.

5. International Data Transfers
Because TherapMe operates across Jordan and the wider MENA region, your information may be processed, stored, or accessed in countries other than your country of residence. Where such transfers occur, we take reasonable measures to ensure that your information remains protected and handled in accordance with applicable privacy and data protection laws.

6. Data Retention
We retain personal information for as long as necessary to:

• Provide our services;
• Maintain user accounts;
• Comply with legal obligations;
• Resolve disputes;
• Enforce our agreements.
Health records and therapy-related information may be retained in accordance with applicable professional, legal, and regulatory requirements.

When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

7. Cookies and Similar Technologies
We use cookies and similar technologies to improve website functionality and user experience.
These may include:

- Essential Cookies
- Required for website functionality and security.
- Analytics Cookies.
- Used to understand website usage and improve performance.
- Preference Cookies.
- Remember your settings and preferences.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Security of Your Information

We implement reasonable technical, organisational, and administrative safeguards designed to protect your information against unauthorised access, disclosure, alteration, or destruction.
These safeguards may include:

• Encrypted data transmission (SSL/TLS)
• Secure hosting environments
• Access controls and authentication measures
• Regular monitoring and security reviews

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Session Recordings
TherapMe does not record therapy sessions unless expressly agreed to by both the client and therapist and permitted by applicable law.

Where recording is proposed, users will be informed in advance and any required consent will be obtained before recording takes place.

10. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Withdraw consent where processing is based on consent;
• Restrict or object to certain processing activities;
• Opt out of marketing communications.

To exercise any of these rights, please contact us using the information provided below.

11. Minors

TherapMe is intended for individuals aged 18 years and older.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that information from a minor has been collected, we will take reasonable steps to delete it promptly.

Parents or guardians who believe a minor has provided information to TherapMe should contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.

Any updates will be posted on this page together with a revised "Last Updated" date. For significant changes, we may notify users through email or platform notifications.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

We will make reasonable efforts to respond to privacy-related requests in a timely manner.